Articles Tagged With: financial
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Get money upfront, and reduce bad debt
Collections weren’t much of a priority when copays were just $5 or $10, according to Gregory Kanetis, MPA, director of patient financial services at Lawrence (MA) General Hospital.
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Want to boost collections? Training is the key, say patient access leaders
Emergency department registrars can improve patient flow by getting the correct information at the right time in the emergency department visit. -
De-escalate upset patient who can’t pay balance
Patient access staff at The MetroHealth System, Cleveland, use the CARE approach to address patient concerns. The goal is to make an emotional connection with patients, says Donna Graham, senior director of revenue cycle.
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Whistleblower revealed in $70 million fraud case
Federal officials have revealed the identity of a Fort Lauderdale, FL, orthopedic surgeon who blew the whistle on a hospital system that ended up paying nearly $70 million to settle charges of healthcare fraud.
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62% of self-pays obtain coverage
Self-pay patients are converted to some type of coverage 62% of the time at West Valley Medical Center in Caldwell, ID, reports patient access director Jennifer Bette. The department uses these approaches:
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There's Got To Be A Better Way
Each month, Baptist Health System handles more than 1,500 requests from physician offices to obtain authorizations for scheduled services.
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It’s not just about money: Build trusting relationships
Initially, many self-pay patients have a negative perception of financial counselors.
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$4.8 million gained in self-pay revenue: Identify patients’ ‘hidden’ coverage
Patient access leaders at Unity Point Health System — Rock Island increased revenue by $4.8 million by identifying current coverage and obtaining Medicaid coverage for self-pay patients.
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‘High patient dissatisfaction’ until wait times in registration were cut from 20 minutes to 8
Patient access leaders at Sutter Health often fielded complaints from patients about registration wait times. A new pre-registration process cut average registration wait times of 20 minutes to less than eight minutes.