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Payments made online have doubled over the past two years at Cincinnati (OH) Children’s Hospital Medical Center, reports Christopher Lah, senior director of revenue cycle customer service. “About 15.5% of total dollars collected went through the portal,” says Lah. “The portal is starting to have a significant impact on both our copay collections and other out-of-pocket expenses.” With 27,919 online payments made in 2014, $5.3 million was collected, with an average of $193 paid per transaction.

Portal doubled online collections, but access still answers questions

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