EXECUTIVE SUMMARY

Patient access professionals are turning to online training to keep staff up to date with constant changes. CoxHealth saved $12,500 by reducing 300 hours of classroom training. Departments have successfully used online training to improve the following:

  • compliance with Medicare secondary payer questionnaire;
  • use of correct patient identification processes;
  • point-of-service collection.

Reap Big Savings Through Online Education

In the past year, online training of patient access employees at Springfield, MO-based CoxHealth resulted in $12,500 in savings, estimates revenue cycle educator Jill Pfeifer.

“Several modules are grouped together and titled as ‘Pass to Class’ in our learning management system,” Pfeifer says. Before attending a live class, patient access employees review the online modules. Topics include system terminology, basic system, navigation, introduction to Medicare and Medicaid, and revenue cycle basics. “Each individual module is followed by a short quiz to ensure comprehension. There is also a shadowing packet included,” Pfeifer explains. The packet allows the registrar to shadow in their specific area and document the specific tasks that they will be doing. “The packet is brought to class, so the educator knows the specific workflow of each of their students,” Pfeifer adds.

About 300 hours of classroom training is no longer needed because staff members were able to cover a large amount of the material on their own by reviewing the online modules. “This has reduced the live classroom time that takes away hours of productivity,” Pfeifer says.

Online education also means the health system, which has multiple campuses spread across southwest Missouri, doesn’t have to pay for employees’ travel time and mileage. “The time for travel is given back to patient access areas, increasing productivity,” Pfeifer adds.

Productivity also is higher for the educator team. “We aren’t having to push through 200-plus employees through the same live class,” Pfeifer explains.