EXECUTIVE SUMMARY

Patient access processes will change due to the Medicare Access and CHIP Reauthorization Act of 2015, which requires removal of Social Security numbers from all Medicare cards by April 2019. Top challenges include:

  • Patient access must obtain a copy of the new insurance card and update the policy number for every patient with a traditional Medicare plan.
  • There is no guarantee that insurance companies will update their databases, which could result in inaccurate information.
  • If patients need to call the payer directly, patient access can explain what information is needed.