Reinforce message with phones, cells
How can staff bolster patients' understanding of correct oral contraceptive use after they leave the office? Try these tips from the On the Same Page OCP Health Literacy Project Training Manual:
Have someone at your clinic read the text from the material into a recorded phone message.
Have the recorded phone message on an extension of your clinic phone that can be reached day or night.
Have staff help patients program the clinic telephone number/extension into her cell phone while she is in the exam room.1
1. Center for Health Training, Sage Words Accessible Health Communications. On the Same Page. OCP Health Literacy Project Training Manual. Austin; 2010. Accessed at http://www.centerforhealthtraining.org/projects/documents/pr_healthliteracy_TrainingManual.pdf.