Articles Tagged With: employees
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Staff Concerns Run the Gamut, From Email Capacity to Leaving Department
Erika Gaudreau, RN, MBA, senior director of patient access at Boston Medical Center, finds that patient satisfaction scores tend to mirror employee satisfaction.
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Your Most Expensive Asset Might Be at Risk
I enjoy writing about issues that affect all of us in the surgery industry, from freestanding ambulatory surgery centers to hospital-based to office-based.
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Replacing Ill Workers with Healthy Ones Accelerates Some Epidemics
Telling sick workers to stay home and healthy staff to come in might not be the best way to stop spread of an infection. -
3 Top Ways to Boost Morale
Frequent voluntary turnover has a negative impact on employee morale, productivity, and company revenue, warns Rosie Avila Reeve, a patient access scheduler at Tucson (AZ) Medical Center.
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Give Employees ‘Face Time’ With Your CEO
Most registrars have never met hospital higher-ups personally. This meeting might be just the thing they need to feel more connected to the organization.
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TJC highlights project to reduce employee falls
The recent issue of the International Journal of Six Sigma and Competitive Advantage includes an article about the results of a project of The Joint Commission that successfully reduced the average number of monthly falls of TJC field staff by 64.8% and has sustained the results for four years.
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Help your employees find work meaningful, productive, and stable
An ever-growing issue with all healthcare facilities is employee satisfaction, relations, and interaction with the business.
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Department reaches million-dollar milestone
Tips for celebrating successes in the patient access department.