Articles Tagged With: registrars
-
ED registration time cut from 30 minutes to 15
Emergency department registrars cut average registration times from 30 minutes to 15 minutes at Irvine, CA-based St. Joseph Health. In addition, the admission financial clearance process is completed, on average, in just 15 minutes. -
Are clinicians rude to registrars? Morale, patient satisfaction at stake
A registrar is finishing up entering an emergency department patient’s demographic information. Suddenly, a clinician enters the room, closes out the registration screen without saying a word to the registrar, and begins talking to the patient as though the registrar isn’t present.
-
Registrars connect patients in the ED to primary care physicians
Is your emergency department waiting room filled with patients who could be better served at a primary care physician’s office? In May 2015, registrars at Inova Fairfax Hospital in Falls Church, VA, took on a new role of connecting some ED patients with primary care physicians.
-
Avoid EMTALA woes: Keep registration in the emergency department ‘clear and simple’
To comply with the Emergency Medical Treatment and Labor Act, patient access leaders at Wall Township, NJ-based Meridian Health keep the emergency department registration process “clear and simple,” says access services trainer Donna J. Roettger, CHAA.
-
Emergency department registrars work with clinicians to identify “superusers”
Do you assume that “superusers” of the emergency department, or individuals who present very frequently with the same vague complaints, are just a nuisance?
-
Record high turnover: Senior registrar role ‘slows the flow’ out of patient access
In 2014, the patient access department at William Beaumont Hospital Royal Oak (MI) had a record high turnover rate.
-
Want to boost collections? Training is the key, say patient access leaders
Emergency department registrars can improve patient flow by getting the correct information at the right time in the emergency department visit. -
62% of self-pays obtain coverage
Self-pay patients are converted to some type of coverage 62% of the time at West Valley Medical Center in Caldwell, ID, reports patient access director Jennifer Bette. The department uses these approaches:
-
Emergency department collections nearly double with price estimates
Rising deductibles and lack of information on out-of-pocket costs make emergency department collections difficult, but patient access departments are succeeding with tools and training. Collections at Genesis Health System nearly doubled with a payment estimate tool, and collections rose by 10% at Cooper Health System because staff ask consistently.
-
These registrars’ customer service is excellent — in clinical areas
Patient satisfaction has become a top priority for patient access, and not just in registration areas.