Articles Tagged With: registrars
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Simple Acts of Kindness From Staff Give Patients a ‘Red Carpet’ Experience
A registrar in the outpatient rehab clinic at Ochsner Healthcare’s Northshore Region always notes if a particular patient is scheduled, who is someone that she knows has difficulty walking. A few minutes before the patient’s appointment, the registrar leaves her station.
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Bedside Registration Best for Patient Flow, But the Process Needs Fine-Tuning
Bedside registration has been in place for more than 20 years in the ED at William Beaumont Hospital Royal Oak (MI). However, the process has changed many times in recent years
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Does HIPAA Apply in Disasters? Registrars Can Say More Than They Realize
A frantic woman runs up to an ED registrar after a mass shooting to ask, “Is my son here?” Many registrars believe that if they answer this simple question, it’s a violation of the Health Insurance Portability and Accountability Act. This belief isn’t correct, says Kirk J. Nahra, JD, an attorney specializing in healthcare compliance at Wiley Rein in Washington, DC.
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Top Challenges for Access after CO Mass Shooting
Here are some of the challenges patient access faced on the night of the 2012 mass shooting inside an Aurora, CO, movie theater:
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Patient Access Staff Needed to Register Patients in Aftermath of Mass Shooting
Only a handful of registrars were on hand at 1 a.m. when the first victims arrived at University of Colorado Hospital on the night of the July 2012 mass shooting inside a movie theater in Aurora, CO.
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Access Leaders Share Proven Morale Boosters — Make Your Department Irresistible to Employees
At Howard County General Hospital in Columbia, MD, the patient access department’s turnover rates remain too high, Carole L. Sraver, director of patient access, acknowledges.
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Easy Ways to Get Registrars to ‘Engage’
Stephanie Colwell, MBA, CHAA, patient access manager at South Seminole Hospital in Longwood, FL, sets out to learn what motivates individual employees. Next, Colwell helps them achieve their career goals.
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How ‘Engaged’ Are Your Registrars, Really? Face-To-Face Conversations Say More Than Surveys
At Boston-based Tufts Medical Center, an organization-wide survey on employee engagement is conducted every three years. The information assesses how enthusiastic and involved people are with their jobs, but its usefulness to patient access leaders is somewhat limited.
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Will Your Best Registrar Jump at a Job Offer, Or Will the Registrar Think Twice Before Leaving?
When an experienced registrar gave notice to her supervisor, Mike Potter, he learned it was only because of money.
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Don’t Lose Your Best Registrars To Competitors: Justify More Pay
Is another hospital, or another department, offering an experienced registrar more money? If so, patient access leaders face an uphill battle.