Hospitals are trying to shorten door-to-provider times. Lower-acuity patients are treated as “fast-track,” and discharged quickly. Registration teams might struggle to keep up, to the point that some patients may miss the official registration process. Without proper contact information, collection becomes exponentially more difficult.
Countless news stories are reporting on what clinicians are facing in overwhelmed emergency departments and intensive care units during the COVID-19 pandemic. However, few people realize what is going on behind the scenes in patient access.
Revenue cycle leaders and IT need one another to thrive. After spending time with IT in close proximity, revenue cycle leaders can gain a great deal of expertise. This comes in handy in bridging the gap between the two areas.
For registrars at a New York City medical center, the ambassador role was a promotion on the same level as senior registrar. The job requires top-notch customer service skills, problem-solving, and standing for long periods.
People have become accustomed to digital boarding passes for airlines, self-checkout at grocery stores, and one-click shopping. In contrast, the registration process seems hopelessly antiquated. In theory at least, it is now possible for patients to do it all themselves.
Patient access leadership is sometimes omitted from planning discussions involving staffing, technology, and new service lines. This article discusses steps patient access can take to prevent problems with patient satisfaction.